Through the Client's Eyes: New Approaches to Get Clients to Hire You Again and Again, Third Edition
"Incisive and cogent. The reader will conclude that this advice is something they should have known or wish they had known in developing that critical relationship between the lawyer and the client."
-- Louis J. Briskman
Executive Vice President and General Counsel, CBS Corporation
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The Source Top Attorneys Use for Improving Client Relations
"The long and short of it is that you have chosen a profession that will involve you in the antagonisms and ambiguities of human aspiration . . . The melding of human concerns and the law, I think, is part of the worthwhileness and joy of our profession." --Jerome J. Shestack, Former President of the American Bar Association
This updated edition of the two-time bestseller Through the Client's Eyes is for every attorney who has struggled with the love-hate traits inherent in the practice of law. Used as a comprehensive guidebook, you'll learn how to better cultivate your existing client relationships without compromising your own interests -- and increase your bottom line.
Substantively expanded to address distinct issues for law firms, solos, government attorneys, and corporate counsel, the detailed table-of-contents directs you to the topics most pertinent to your practice: from billing to forming alliances to enhancing your web site. Through the Client's Eyes was written to help you build on the foundation you've already established in your profession -- whether you're a new attorney or further advanced in your career. Surpassing the sales cliché to "put the client first," it teaches you how to anticipate your client's human needs, and how to redeem yourself and your practice in the process.
More Praise from the Nation's Top Attorneys
"A wonderful guide to the things that they don't teach you in law school." -- Andrew M. Kramer Partner, Jones Day
"It is hard to imagine that the classic source for mastering client relationships could be improved upon, but the generational perspective of this father-son team raises the standard again.
This third edition is jam-packed wiht practical real-live advice from lawyers who have mastered the subject of moving from joyless commodity lawyering to the hight and satisfying realm of becoming your client's trusted advisor.
If you are tired of thankless effort and want to become an appreciated and indispensible part of your client's success, this is the one book that will help you do it." -- Leon Gary, Jr. Partner, Jones Walker
"Incisive and cogent. The reader will conclude that this advice is something they should have known or wish they had known in developing that critical relationship between the lawyer and the client." -- Louis J. Briskman Executive Vice President and General Counsel, CBS Corporation